Version 1.0 · Effective Date: 11 August 2026 · Last Updated: 11 August 2026
Important notice — please read carefully
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “you”) and Stratos Systems (Pty) Ltd (“Stratos Systems”, “Company”, “we”, “us”, “our”), the operator of the PropertyIQ platform. By accessing, registering for, or using PropertyIQ in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all other policies incorporated by reference. If you do not agree, you must not access or use the Platform.
1.1 In these Terms, unless the context requires otherwise, the following words carry the following meanings:
1.2 Headings are for convenience only and do not affect interpretation. Singular includes plural and vice versa. A reference to a party includes that party’s successors and permitted assigns.
2.1 PropertyIQ is owned and operated by Stratos Systems (Pty) Ltd, a private company duly incorporated under the company laws of the Republic of South Africa (registration number: 2026/546346/07), with its registered address at 15 Tembe Close, Moreleta Park, Pretoria, Gauteng, 0044, South Africa.
2.2 Stratos Systems is not currently registered as a VAT vendor in South Africa or Namibia. Accordingly, no value-added tax, goods and services tax, or equivalent indirect tax is charged, invoiced, or reflected on any pricing, subscription, invoice, or receipt issued through the Platform. Should this status change, Stratos Systems will update its pricing and invoicing accordingly and will notify Users of any resulting price adjustment in line with Clause 9.
2.3 All support, legal, and administrative correspondence relating to the Platform should be directed to support.stratos.systems@gmail.com unless otherwise specified in these Terms.
3.1 To register for or use the Platform, you must: (a) be at least 18 years of age; (b) have the legal capacity to enter into a binding contract under Applicable Law; (c) not be prohibited from using the Platform under any Applicable Law, including anti-money-laundering, sanctions, or exchange control law; and (d) provide accurate, current, and complete information during registration.
3.2 You are solely responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account, whether or not authorised by you. You must notify Stratos Systems immediately at support.stratos.systems@gmail.com upon becoming aware of any unauthorised use of your account.
3.3 Agencies are responsible for all actions taken by Agents operating under their Agency Membership, including the accuracy of Listings created, communications sent, and compliance with these Terms. An Agency’s authorisation of an Agent may be revoked at any time by the Agency or by Stratos Systems.
3.4 Stratos Systems reserves the right, in its sole discretion, to refuse registration, suspend, or terminate any account without liability, including where it reasonably suspects fraud, misrepresentation, misuse of the Platform, or a breach of these Terms.
4.1 The Platform supports the following account categories, each subject to the specific provisions applicable to it in addition to the general provisions of these Terms: Individual Sellers, Agents (via Agency Membership), Agencies, Buyers/Enquirers, and SuperAdmin.
4.2 Each Agent’s identity and permissions are governed exclusively by their current Agency Membership record. Stratos Systems is entitled to rely on the Agency Membership record as the definitive statement of an Agent’s authority to act on behalf of an Agency, and neither the Agency nor the Agent may dispute a transaction, communication, or Listing made while that Agency Membership was active.
4.3 Role-based permissions (including listing limits, seat counts, and feature access) are determined by the applicable Subscription tier described in Clause 9 and may be varied by Stratos Systems on reasonable notice.
5.1 Users who create Listings warrant that: (a) they have the legal right to market the property described, whether as owner, or as a duly authorised Agent or representative of the owner; (b) all information in the Listing (including price, size, condition, title status, zoning, and images) is accurate, current, and not misleading; (c) the Listing does not infringe any third party’s intellectual property, privacy, or other rights; and (d) the property is not subject to any legal restriction that would prevent the advertised transaction.
5.2 Stratos Systems does not verify, and makes no representation as to the accuracy, completeness, or legality of, any Listing or Content. Users deal with Listings entirely at their own risk and are strongly encouraged to conduct independent due diligence, including title deed searches, physical inspection, and, where appropriate, independent valuation and legal advice, before entering into any transaction.
5.3 By submitting Content to the Platform, you grant Stratos Systems a worldwide, non-exclusive, royalty-free, sub-licensable, and transferable licence to host, store, reproduce, adapt (for formatting and display purposes), publish, publicly display, and distribute that Content for the purposes of operating, promoting, and improving the Platform. This licence survives removal of the Content to the extent necessary for backups, legal compliance, or dispute resolution.
5.4 Stratos Systems may, at its sole discretion and without liability, edit, refuse to publish, suspend, or remove any Listing or Content that it reasonably believes breaches these Terms, is unlawful, fraudulent, misleading, or otherwise objectionable, without prior notice.
5.5 You retain ownership of intellectual property rights in your Content, subject to the licence granted in Clause 5.3. You are solely responsible for ensuring you hold all rights necessary (including rights to photographs, floor plans, and virtual tours) to upload Content to the Platform.
6.1 PropertyIQ is a technology platform that enables Individual Sellers, Agents, and Agencies to list property and enables Buyers to search, view, and enquire about such property. Stratos Systems is not a real estate agency, broker, auctioneer, valuer, conveyancer, financial institution, or party to any transaction, lease, sale, or agreement concluded between Users.
6.2 Stratos Systems does not: (a) take possession of, inspect, value, or take title to any property listed; (b) negotiate, conclude, guarantee, or enforce any transaction between Users; (c) hold, process, or guarantee any deposit, purchase price, rental payment, or other monies exchanged between Users in connection with a property transaction (as distinct from Subscription fees paid to Stratos Systems itself, which are addressed in Clause 9); or (d) act as agent, escrow agent, or trustee for any User.
6.3 Any agreement of sale, lease, mandate, or other transaction arising from use of the Platform is concluded solely and directly between the relevant Users, on such terms as those Users agree, and Stratos Systems is not and shall not be construed as a party to, or guarantor of, that agreement.
6.4 Where Namibian law imposes specific licensing, trust account, fidelity fund, or professional conduct requirements on estate agents (including under the Estate Agents legislation applicable in Namibia), it remains the sole responsibility of the relevant Agent or Agency to hold and maintain all such licences and to comply with all such requirements independently of, and without reliance on, the Platform.
7.1 You must not, and must not permit any third party to, in connection with the Platform:
7.2 Breach of this Clause entitles Stratos Systems to immediately suspend or terminate the relevant account, remove associated Content, withhold or reverse Subscription benefits, and, where applicable, report the conduct to the relevant regulatory or law-enforcement authority, without liability to the User and without prejudice to any other remedy available to Stratos Systems.
8.1 The Platform’s messaging features are provided solely to facilitate communication between Users regarding Listings. Stratos Systems is not responsible for monitoring, and does not endorse or verify, the content of any communication between Users, and is not liable for any statement, representation, or agreement made by one User to another through the Platform.
8.2 Users must not use Platform messaging for unsolicited marketing, spam, phishing, or any purpose unrelated to a genuine property enquiry. Stratos Systems may monitor communications for safety, fraud-prevention, quality, and legal-compliance purposes and may disclose them where required by Applicable Law or in response to a valid legal process.
9.1 Current Subscription tiers and pricing, all quoted in Namibian Dollars (NAD) and exclusive of any tax (see Clause 2.2), are as follows:
| Plan | Price | Trial | Notes |
|---|---|---|---|
| Individual Basic | N$150 one-time | None | Pay-per-listing credit |
| Individual Standard | N$350 / month | 14 days | Recurring subscription |
| Agency Starter | N$775 / month | 14 days | Recurring subscription |
| Agency Growth | N$1,250 / month | 14 days | Recurring subscription |
| Agency Enterprise | N$3,300 / month base | 14 days | Covers 20 agents; N$150/seat overage thereafter |
9.2 Free Trials. Where a plan includes a 14-day free trial, your Subscription will automatically convert to a paid, recurring Subscription at the then-current price upon expiry of the trial unless you cancel before the trial ends. It is your responsibility to cancel before the trial expires if you do not wish to be charged.
9.3 Recurring Billing. Paid Subscriptions renew automatically each billing cycle until cancelled. You authorise Stratos Systems, via its Payment Processor, to charge your selected payment method on each renewal date.
9.4 Payment Processing. All payments are processed through Paystack or such other Payment Processor as Stratos Systems may engage. Stratos Systems does not store full payment card or banking details; such information is handled solely by the Payment Processor in accordance with its own terms and applicable payment card industry standards. Stratos Systems is not liable for any failure, delay, error, or security incident occurring at the level of the Payment Processor, save to the extent caused by Stratos Systems’ own gross negligence or wilful misconduct.
9.5 Currency and Cross-Border Payment. Prices are quoted to you in Namibian Dollars. Because the Payment Processor does not settle transactions in Namibian Dollars, payments are charged in South African Rand at the same numeric amount as the quoted Namibian Dollar price, reflecting the fact that the Namibian Dollar is pegged at par (1:1) with the Rand — this is not a currency conversion and no exchange-rate variance arises from it. Where your payment method or bank is itself denominated in a different currency, you are responsible for any currency conversion charges or fees applied by your bank or card issuer. Stratos Systems does not control and is not liable for such third-party charges.
9.6 Refunds. Except where required by non-excludable Applicable Law, all fees are non-refundable, including in respect of partial subscription periods, unused listing credits, or accounts suspended or terminated for breach of these Terms. Refund requests outside of any legally mandated cooling-off period will be considered at the sole discretion of Stratos Systems.
9.7 Price Changes. Stratos Systems may change Subscription pricing on at least 30 days’ notice to affected Users. Continued use of a paid Subscription after the effective date of a price change constitutes acceptance of the new price.
9.8 Failed Payments. If a renewal payment fails, Stratos Systems may retry the charge, suspend premium features, downgrade the account to a free tier where available, or terminate the Subscription, and may charge a reasonable administration fee for failed payment handling to the extent permitted by Applicable Law.
10.1 All rights, title, and interest in and to the Platform, including its software, source code, design, look and feel, trademarks, logos, the “PropertyIQ” name, and all underlying technology, are and remain the exclusive property of Stratos Systems or its licensors. Nothing in these Terms transfers any such right to you.
10.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform strictly in accordance with these Terms. Any use outside this licence, including commercial scraping, resale of Platform data, or creation of derivative databases, is strictly prohibited.
10.3 Any feedback, suggestion, or idea you submit to Stratos Systems regarding the Platform may be used by Stratos Systems without restriction or compensation to you.
11.1 The Platform may integrate or link to third-party services, including the Payment Processor, messaging services such as WhatsApp, mapping providers, and other tools. Stratos Systems does not control and is not responsible for the content, accuracy, availability, or practices of any third-party service, and your use of such services is subject to their own terms and privacy policies.
11.2 Inclusion of a link or integration does not constitute an endorsement by Stratos Systems of the linked service or its content.
12.1 To the maximum extent permitted by Applicable Law, the Platform and all Content, Listings, tools (including any transfer duty or other calculator), and AI-generated suggestions are provided “as is” and “as available”, without warranty of any kind, whether express, implied, or statutory, including without limitation any implied warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, or uninterrupted or error-free operation.
12.2 Stratos Systems does not warrant that the Platform will be uninterrupted, secure, or free of viruses or errors, that defects will be corrected, or that any Listing, valuation estimate, transfer duty calculation, or AI-generated suggestion is accurate, complete, or suitable for your specific circumstances. Any calculator or estimate provided is for general guidance only and does not constitute legal, tax, or financial advice.
12.3 Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot lawfully be excluded or limited under Applicable Law, including under Namibian consumer protection legislation where it mandatorily applies to the relevant transaction.
13.1 To the maximum extent permitted by Applicable Law, Stratos Systems, its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, or for any loss of profit, revenue, goodwill, data, or business opportunity, arising out of or in connection with these Terms or use of the Platform, even if Stratos Systems has been advised of the possibility of such damages.
13.2 Without limiting Clause 13.1, Stratos Systems’ total aggregate liability to any User for all claims arising out of or relating to these Terms or the Platform, whether in contract, delict/tort, or otherwise, shall not exceed the greater of (a) the total Subscription fees paid by that User to Stratos Systems in the twelve (12) months preceding the event giving rise to the claim, or (b) NAD 1,000.
13.3 Stratos Systems is not liable for: (a) any loss arising from a transaction, dispute, misrepresentation, or agreement between Users; (b) the accuracy of any Listing, valuation, or Content submitted by a User; (c) any act or omission of the Payment Processor or other third-party service; (d) unauthorised access to your account resulting from your failure to safeguard your credentials; or (e) any loss arising from your reliance on any calculator, estimate, or AI-generated suggestion.
13.4 Nothing in this Clause 13 excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under Applicable Law.
14.1 You agree to indemnify, defend, and hold harmless Stratos Systems, its directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your breach of these Terms; (b) your Content or Listings, including any claim that they infringe a third party’s rights or are inaccurate or unlawful; (c) any transaction or dispute between you and another User; (d) your violation of any Applicable Law; or (e) your negligent or wrongful conduct in connection with the Platform.
14.2 This indemnity survives termination of your account and these Terms.
15.1 Stratos Systems processes personal information in accordance with its Privacy Policy, which is incorporated into these Terms by reference and available on the Platform.
15.2 Because Stratos Systems is incorporated in South Africa and its Users are principally located in Namibia, personal information may be transferred between Namibia and South Africa, and may be processed by service providers located in either jurisdiction. By using the Platform, you consent to such cross-border processing as described in the Privacy Policy, to the extent such consent is required under Applicable Law.
15.3 You are responsible for ensuring that any personal information of a third party (such as a co-owner, tenant, or buyer) that you submit to the Platform has been provided lawfully and with any consent required under Applicable Law.
16.1 You may close your account at any time by following the process on the Platform or by contacting support.stratos.systems@gmail.com. Closure does not entitle you to a refund of any pre-paid, non-refundable fees, save as required by Clause 9.6.
16.2 Stratos Systems may suspend or terminate your account, in whole or in part, immediately and without liability, if: (a) you breach these Terms; (b) required by Applicable Law or a competent authority; (c) your account poses a security, fraud, or legal risk to the Platform or other Users; or (d) Stratos Systems ceases to offer the Platform or the relevant service, in which case reasonable notice will be given where practicable.
16.3 Upon termination, your right to access the Platform ceases immediately. Clauses which by their nature are intended to survive termination (including Clauses 10, 13, 14, 15, and 20) shall continue to apply.
17.1 Stratos Systems shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to load-shedding or power outages, internet or telecommunications failures, natural disasters, pandemic, civil unrest, act of government, or failure of a third-party service provider (including the Payment Processor).
18.1 Stratos Systems may modify, suspend, or discontinue any feature of the Platform at any time, with or without notice, and shall not be liable for any resulting loss.
18.2 Stratos Systems may amend these Terms from time to time. Material changes will be notified to Users via the Platform or email at least 14 days before taking effect, save where an immediate change is required by Applicable Law or for security reasons. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the amended Terms.
19.1 Users may report an issue, complaint, or Listing concern through the Platform’s in-app reporting tool or by emailing support.stratos.systems@gmail.com. Stratos Systems will endeavour to acknowledge complaints within a reasonable time and investigate in good faith, but does not guarantee any particular outcome or resolution timeframe.
19.2 Reporting a Listing or User does not obligate Stratos Systems to remove Content or suspend an account; Stratos Systems retains sole discretion over moderation decisions, exercised reasonably and in accordance with these Terms.
20.1 These Terms are governed by the laws of the Republic of South Africa, being the jurisdiction of incorporation of Stratos Systems, without regard to conflict-of-law principles, save that nothing in this clause excludes or overrides any mandatory consumer-protection provision of Namibian law that applies to a User by virtue of that User’s residence or the place where the service is rendered or received.
20.2 The parties will first attempt to resolve any dispute arising out of or relating to these Terms through good-faith negotiation. If the dispute is not resolved within 30 days, either party may refer the dispute to arbitration administered by the Arbitration Foundation of Southern Africa (AFSA) in accordance with the AFSA International Arbitration Rules in force at the time the arbitration is commenced. The seat of arbitration shall be Johannesburg, South Africa, the proceedings shall be conducted in English, and the dispute shall be determined by a single arbitrator appointed in accordance with the AFSA Rules. The arbitral award shall be final and binding on the parties, subject to any rights or remedies that cannot lawfully be excluded under applicable law.
20.3 Nothing in this clause prevents either party from seeking urgent interim relief (such as an interdict) from a court of competent jurisdiction.
Where a User is a Namibian consumer as defined under applicable Namibian consumer-protection law, that User may retain a statutory right to bring proceedings before a Namibian court or tribunal notwithstanding Clauses 20.1–20.2, to the extent such right cannot lawfully be waived.
21.1 Entire Agreement. These Terms, together with the Privacy Policy and any other policy referenced herein, constitute the entire agreement between you and Stratos Systems regarding the Platform, superseding all prior agreements or understandings.
21.2 Severability. If any provision of these Terms is found unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
21.3 No Waiver. Failure by Stratos Systems to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
21.4 Assignment. You may not assign or transfer your rights or obligations under these Terms without Stratos Systems’ prior written consent. Stratos Systems may assign these Terms, including in connection with a merger, acquisition, or sale of assets, without your consent.
21.5 No Partnership. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Stratos Systems.
21.6 Notices. Notices to Stratos Systems must be sent to support.stratos.systems@gmail.com. Notices to Users may be sent to the email address or in-app notification centre associated with their account.
21.7 Language. These Terms are drafted in English. Any translation provided is for convenience only, and the English version prevails in the event of any inconsistency.
22.1 For any question regarding these Terms, please contact:
Stratos Systems (Pty) Ltd
Email: support.stratos.systems@gmail.com
Registered Address: 15 Tembe Close, Moreleta Park, Pretoria, Gauteng, 0044, South Africa