Privacy Policy

1.1 PropertyIQ is a property marketplace platform operated by Stratos Systems (Pty) Ltd (“Stratos Systems”, “we”, “us”, “our”), a company incorporated in the Republic of South Africa. The Platform is used primarily by individuals and businesses in the Republic of Namibia.

1.2 Stratos Systems is the responsible party (under South African law) and the data controller (under the Namibia Data Protection Act framework) in respect of personal information processed through the Platform.

1.3 For any privacy-related queries, requests, or complaints, please contact: support.stratos.systems@gmail.com

2.1 This Privacy Policy applies to all personal information collected through the PropertyIQ website, mobile applications, APIs, and related services (collectively, the “Platform”), whether you access the Platform as a buyer, individual seller, agent, agency, or visitor.

2.2 This Policy should be read together with our Terms and Conditions of Use. Terms defined in the Terms and Conditions carry the same meaning in this Policy.

2.3 This Policy does not apply to third-party websites or services that the Platform may link to. We encourage you to review their privacy policies independently.

3.1 We collect only what is necessary for the purposes stated:

3.2 We do not knowingly collect personal information from persons under the age of 18. If you believe a minor has submitted information to us, please contact us immediately and we will delete it.

4.1 We use your personal information for the following purposes and on the following legal bases:

5.1 We do not sell your personal information to third parties, and we do not share it for third-party marketing purposes.

5.2 We share personal information only in the following circumstances:

• With other Platform users as necessary for the service — for example, a buyer who sends a message sees the seller’s contact name; a seller whose listing receives a saved-favourite notification (where the buyer has opted in) receives the buyer’s name and email.
• With our service providers and sub-processors, to the extent necessary for them to provide services to us. Our current sub-processors are listed in Section 6.
• With law enforcement, regulatory bodies, or courts where we are required to do so by Applicable Law, or where we reasonably believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• In connection with a merger, acquisition, or sale of all or a substantial part of our business assets, provided the recipient agrees to treat your personal information in a manner consistent with this Policy.

5.3 We require all service providers who handle personal information on our behalf to maintain appropriate security measures and to process personal information only on our documented instructions.

6.1 The Platform uses the following third-party service providers who may process personal information on our behalf:

6.2 Because Stratos Systems is incorporated in South Africa and serves users primarily located in Namibia, personal information is routinely transferred between these two jurisdictions. By using the Platform, you consent to such transfers to the extent such consent is required under Applicable Law.

6.3 Where personal information is transferred to processors outside of South Africa or Namibia (for example, Resend’s servers in the United States or Base44’s infrastructure), we take steps to ensure those processors maintain security standards equivalent to those required under South African and Namibian data protection law.

7.1 The Platform uses cookies and similar technologies to maintain your login session, remember your preferences, and analyse how the Platform is used.

7.2 We use the following categories of cookies:

• Strictly necessary cookies — required for the Platform to function (e.g. authentication tokens, session identifiers). These cannot be disabled.
• Functional cookies — remember your preferences such as saved searches and commute settings.
• Analytics cookies — collect anonymised or pseudonymised data about how the Platform is used. This helps us improve the Platform.

7.3 You can control non-essential cookies through your browser settings. Disabling cookies may affect Platform functionality.

7.4 We do not use third-party advertising cookies or sell browsing data to advertisers.

8.1 We retain personal information only for as long as necessary for the purposes described in this Policy, or as required by law.

8.2 Account and subscription data is retained for the duration of your account and for 5 years thereafter, to comply with financial record-keeping obligations and to handle any post-termination disputes.

8.3 Listing data is retained for 2 years after a listing is removed or marked sold/rented, to support dispute resolution.

8.4 Payment records are retained for 5 years from the date of the transaction to comply with applicable tax and financial regulation.

8.5 Chat messages and enquiries are retained for 2 years after the last message in a conversation.

8.6 Support and issue-report data is retained for 3 years.

8.7 When you close your account, we delete or anonymise your personal information within 90 days, subject to the retention periods above and any legal obligation to retain specific records.

9.1 We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (TLS), server-side access controls and row-level security on all data entities, hashed password storage, API rate limiting, and per-user authentication tokens.

9.2 No method of transmission over the internet or electronic storage is completely secure. If you become aware of any security breach affecting your account, please notify us immediately at support.stratos.systems@gmail.com.

9.3 In the event of a personal information breach that is likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority and, where required, affected individuals, within the timeframes required by Applicable Law.

10.1 Subject to Applicable Law, you have the following rights in respect of your personal information:

• Right of access — you may request a copy of the personal information we hold about you.
• Right to rectification — you may ask us to correct inaccurate or incomplete personal information.
• Right to erasure — you may ask us to delete your personal information where we no longer have a lawful basis to retain it.
• Right to restriction — you may ask us to restrict processing of your personal information in certain circumstances.
• Right to data portability — you may request your personal information in a structured, commonly used, machine-readable format.
• Right to object — you may object to processing based on legitimate interests, including profiling.
• Right to withdraw consent — where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

10.2 To exercise any of these rights, please contact us at support.stratos.systems@gmail.com. We will respond within 30 days. We may need to verify your identity before processing your request.

10.3 If you are located in Namibia, you have the right to lodge a complaint with the relevant Namibian authority designated under applicable Namibian data protection legislation. If you are in South Africa, you have the right to lodge a complaint with the Information Regulator (South Africa) at inforeg.org.za.

11.1 The Platform is not directed at persons under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it promptly.

12.1 The Platform may contain links to third-party websites, services, or social media platforms. This Policy does not apply to those sites. We encourage you to read the privacy policies of any third-party site you visit.

13.1 We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be notified to registered Users via email or an in-app notice at least 14 days before they take effect.

13.2 The current version of this Policy will always be available on the Platform. The version number and “Last Updated” date at the top of this document indicate when it was last revised.

13.3 Continued use of the Platform after a revised Policy takes effect constitutes your acceptance of the revised terms.

14.1 This Privacy Policy is governed by the laws of the Republic of South Africa. To the extent that Namibian data protection law mandatorily applies to the processing of personal information of Namibian residents, those requirements are also incorporated. Any dispute arising from this Policy shall be resolved in accordance with the dispute resolution provisions of our Terms and Conditions.

15.1 For any privacy-related questions, requests, or complaints: